Work with Skoosh

  Customer Care (Part time / 22.5 hours a week)

Skoosh is an innovative online hotel booking company, based in Hove. We pride ourselves in challenging all aspects of the hotel booking process and above all in providing an amazing experience for our customers.

  Job Description

You will be a champion of our customers with hotels, suppliers and within the company itself to ensure that they come first whilst also dealing with the day to day tasks.

You will provide high quality customer service through emails, telephone and social media. Customers will present queries, complaints and problems that need to be dealt with quickly and efficiently with a personal Skoosh touch. While most of our customers complete their reservations online, you will also need to assist those who would rather speak to a human.

We’re a small, personal company so once you’re familiar with customer care you’ll be able to contribute in other parts of the business - the processes in place, the focus on customers and suppliers, business strategy and development. This is a great opportunity for someone who is interested in working in an independent, non-corporate environment.

Skills and Interests

  • Friendly, engaging and with excellent written and verbal communication skills.
  • A passion for providing high quality customer care.
  • Strong computer literacy skills including online research.
  • Confidence to deal with complaints and solve difficult situations.
  • Attention to detail, precision, numeracy skills and an ability to multi-task.
  • A proactive & highly-motivated nature, able to work independently and as part of a small team.

Ideal candidates

  • Well travelled and/or with excellent geographical knowledge.
  • Speak one or more foreign languages, confidently, to a conversational level.

  Hours

Part time 22.5 hours per week (3 days), must be flexible. Will contain a combination of daytime, evening and weekends (opening hours currently 9am-8pm Mon-Fri, 12pm-6pm Sat/Sun), to be confirmed once training period completed.

  Starting salary

£12600 + (pa @ 22.5 hours/week) depending on experience with a salary review upon completing 3 months probation period.

  How to apply

Email CV and covering letter to Rachael.

In your covering letter, amongst other things, please include:

  • Why you’re interested in the position.
  • What do you think is the biggest challenge in providing good customer care in the travel industry.
  • An example of where you have amazed a customer.

Please note, applications will not be considered without a covering letter.

  Recommended by a friend?

Instead of spending money on recruitment agencies we wanted to recruit via our friends, and their friends, and their friends, and so on...

When you apply, please let us know if you were recommended by someone and by whom, and if you are successful they will get a £250 hotel voucher to use on Skoosh.

Help spread the karma by sharing this role with your friends